BUS companies that serve the Dispatch district have proved they are on the right road — after picking up four prizes at a prestigious awards ceremony.
At the UK Bus Awards, TRENT BARTON, which operates in Hucknall, took two top honours — the Putting Passengers First accolade, which focuses on quality of customer service, and a prize for marketing excellence.
Trent driver Ian Grebby finished runner-up in the National Bus Driver Of The Year section and colleague Kevin Wood was highly commended in the same category. Trent was the only firm to have two drivers in the top ten.
Meanwhile NOTTINGHAM CITY TRANSPORT (NCT), which operates in Bulwell, came away with two winners’ trophies — for improved accessibility to buses for visually-impaired passengers and Top National Bus Depot for its garage in Gotham. NCT was also runner-up in the City Operator Of The Year Category.
Speaking after the awards ceremony in London, Trent Barton’s commercial director Alex Hornby said he was delighted that the efforts of staff had been recognised by the bus industry.
“We are particularly pleased to receive the Putting Passengers First Award because customer service is at the heart of everything we do,” he said.
“One of our simple expectations is that our staff treat customers as if they were their own mums.”
OUR PHOTO shows (from left) Transport Minister Norman Baker, a special guest at the ceremony, presenting the Putting Passengers First award to Alex Hornby and the company’s head of training, Guy Gibson.