Chat to train firm on Twitter

TRAIN operator East Midlands Trains, which operates Hucknall, Bulwell and Newstead’s Robin Hood Line, has offered a chance for passengers to give feedback to managers through the social-networking website Twitter.

It hosted a ‘Tweet The Senior Team’ initiative as part of a drive to improve communication lines with customers.

Passengers received an immediate response to questions posted, and all questions and answers have now been uploaded to the company’s own website.