Driven to distraction by the DVLA

Kerry Woolley is having a two year battle with the DVLA to get her details changed

Kerry Woolley is having a two year battle with the DVLA to get her details changed

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A Hucknall motorist has been driven to distraction by a two-year battle with the agency that issues driving licences.

Kerry Woolley (38), claims she was prevented from legally driving because the Driver and Vehicle Licensing Agency (DVLA) did not send her a new license after she changed her name when she married.

Kerry says the DVLA kept getting her name wrong, and sent information to previous addresses.

Now it has finally arrived she is angry because she has received no apologies or compensation for the inconvenience caused.

The mum of four said: “The way they have treated me is unreal.

“I sent my license in to prove who I was but they sent it to the wrong address.

“I think they’re terrible and they don’t know who to treat customers.”

Kerry’s wedding license was also lost in the post and the DVLA has refused to replace it.

She said: “They have not even sent me an apology.

“Just my new driving license in an envelope.”

Kerry, who recently moved from Ogle Street to Mansfield, passed her driving test back in 1997 and has an unblemished licence.

The Dispatch contacted the DVLA for a comment about Mrs Woolley’s case, but received no response.