PEOPLE should not be afraid of speaking out if they have a complaint about health services, a public consultation in Hucknall was told.
The event at the John Godber Centre on Ogle Street was organised by the newly-formed Nottingham North and East Clinical Commissioning Group (NNE CCG).
The group’s clinical chairman, Dr Paul Oliver, gave two examples of patients who ‘did not want to say anything’ about unsatisfactory treatment they claimed to have received under the National Health Service.
One involved surgery on a patient who took warfarin tablets, which resulted in profuse bleeding.
The other concerned a woman who felt ‘terrified by someone waving their arms in the air’ when she went for a hearing test.
Dr Oliver stressed: “We will take up complaints with the NHS if people pass them on to us.”
He said changes to the NHS meant that the public were now being given a bigger say on how health services were run.
Those who attended the meeting were invited to join a health forum, which would put them ‘at the heart of everything the CCG does’.
But Jim Radburn, chairman of the Carers In Hucknall group, said the public needed to be convinced that they would make a difference.
“A lot of people feel that consultations like this one are a waste of time and that decisions have already been made,” he added.
Mr Radburn said the public had hoped for better services at Hucknall Health Centre on Curtis Street but all that happened was a new frontage being provided.
Hucknall resident Rob Partridge told of a new group formed in the town to support mental health services. It meets at Under One Roof, Vine Terrace, every other Friday from 11am to 1pm.
Another group which plays a similar role has sessions at Central Methodist Church, Baker Street, on Tuesdays and Thursdays from 11.30am to 2pm.
The NNE CCG’s website can be accessed at www.nottinghamnortheastccg.nhs.uk Alternatively, Hazel Buchanan, of the operations directorate, can be contacted at Civic Centre, Arnot Hill Park, Arnold, Nottingham, NG5 6LU (telephone 0115 8831838).