Leisure centre cleans up act after complaint

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HUCKNALL Leisure Centre says it has cleaned up its act — after a pensioner revealed she had complained repeatedly about the condition of its swimming-pool changing rooms.

Joyce Dove (70), of Cheyne Walk, Hucknall, goes swimming at the centre (pictured), off Linby Road, three times a week and has been a regular user for ten years.

But she claimed the ladies’ changing rooms were dirty. She even said that, on some days, you “can write your name in the dust”.

The showers were also unclean and there was a stench from drains.

“My frustration has reached boiling point”, said Joyce. “Myself and another user keep complaining but nothing seems to get done. We are not getting anywhere”

The venue is owned by Ashfield District Council but is run by the private company, Sport and Leisure Management (SLM) under the brand Everyone Active.

SLM has admitted that, in the past, the centre has been without a cleaner. But a new manager took over in August and he had fulfilled a promise to Joyce to employ a new cleaner. Lifeguards had also been tasked with washing down the changing rooms more regularly

The Dispatch discovered this week that the venue has recently been inspected as part of the Quest scheme, set up by Sport England, to grade hundreds of sports venues across the country. It received an ‘excellent’ rating for cleanlinesss.

In the last month, there has also been a 75% reduction in complaints about the leisure centre, which has 1,000 users every day

Claire James, public relations manager for Everyone Active with SLM, said: “We believe we are doing the right things and we are getting there. We have made dramatic improvements and hope that will continue.”