Town’s surgery is rated ‘outstanding’

Church Walk and Church Street Surgerys and their patient participation groups are holding a healthy lifestyle event, picture includes  Church Walk Surgery practice manager Sarah Petter, Shelagh Andrews, Cynthia Finking, Geoff Newton and Joan Morley
Church Walk and Church Street Surgerys and their patient participation groups are holding a healthy lifestyle event, picture includes Church Walk Surgery practice manager Sarah Petter, Shelagh Andrews, Cynthia Finking, Geoff Newton and Joan Morley

A GP surgery in Eastwood has been rated ‘outstanding’ by inspectors.

The Care Quality Commission has found Church Walk Surgery to be exceptional following a recent audit.

Inspectors found people were treated with kindness, dignity and respect and staff went above and beyond their level of duty and care for the patients.

The report said the care provided for patients with poor mental health was outstanding, as was its care for children and pensioners.

Inspectors said: “We saw good examples of joint working with midwives, health visitors and school nurses. There were systems in place to identify and follow up children living in disadvantaged circumstances and those at risk of abuse.

“The practice had worked with one patient to establish a local exercise class for people with Parkinson’s disease.”

Practice manager Sarah Petter said staff were ‘ecstatic’ at the outcome of the inspection.

“We were all shell shocked to be honest. Everyone was overwhelmed. Ecstatic. It took us all a couple of days to take it all in.”

The surgery provides services to approximately 11,500 patients.

Under CQC’s new programme of inspections, all GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Janet Williamson, Deputy Chief Inspector in CQC’s Central region, said: “The practice had a clear vision which had quality and safety as its top priority. A business plan was in place, which was monitored, regularly reviewed and discussed with all staff.

“High standards were promoted and owned by all the practice staff and there was evidence of good team working across all staff roles. Feedback from patients was excellent and staff went above and beyond their level of duty to care for patients.

“The practice had a highly motivated and committed staff team. All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be outstanding.”

Dr Kelvin Lim, a GP at the surgery, said: “We have a dedicated team that are committed to delivering excellent and innovative healthcare to our community. We are pleased this has been recognised by the CQC and it will serve as a further motivating factor for us to ensure we deliver a service for the needs of our patients.”

Nigel Hallam, Chairman of NHS Nottingham West Clinical Commissioning Group said Church walk surgery delivered a ‘first class service’.

“It’s a fantastic achievement. I’d like to congratulate both the practice staff and patient participation group for putting patients at the centre of everything they do and delivering a first class service.”