All aboard as passengers give thumbs-up to train services

Robin Hood Line
Robin Hood Line

AN EMPHATIC thumbs-up has been given to the services run on Hucknall, Bulwell and Newstead’s Robin Hood train line.

The latest passenger-survey on the Worksop-to-Nottingham route (pictured), which is run by East Midlands Trains, has disclosed that 87% of those who took part are satisfied with the service.

Satisfaction was up across 24 different categories, with notable success in the area of quality of stations, where an investment programme of £40 million is ongoing.

The highest increases in passenger satisfaction are with East Midlands Trains’ fleet. Satisfaction with the upkeep and repair of the trains has increased to 85%, representing a nine per cent year-on-year improvement.

Ratings for categories including on-board toilets and the comfort of seats have also improved, with the year-on-year scores increasing by five per cent and four per cent respectively.

The cleanliness of stations and trains both received the thumbs-up from passengers. Satisfaction with the cleanliness of stations has increased by six per cent to 82%.

Other areas that have scored highly are the availability of station staff and ticket-buying options.

David Horne, managing director for East Midlands Trains, said:

“We’re really pleased with the latest set of satisfaction scores, which are a clear demonstration that our investment to improve our stations and trains is continuing to make a difference to passengers.

“However we remain focused on delivering further improvements to the service we offer to ensure that satisfaction among our passengers continues to grow.”

East Midlands Trains also continues to be one of the most punctual train-operators in the whole country, according to the latest performance figures issued by Network Rail.

The figures, which cover the four-week period ending Saturday January 7, show that 92.5% trains operated by the company were on time.