Resident called Nottinghamshire Police on 999 - because their toilet was blocked

A resident called Nottinghamshire Police on the 999 emergency line - because their toilet was blocked.

By Louise Cooper
Monday, 18th March 2019, 12:07 pm
Updated Monday, 18th March 2019, 12:18 pm
The caller contacted Nottinghamshire Police on 999 because their toilet was blocked
The caller contacted Nottinghamshire Police on 999 because their toilet was blocked

The force has released details of the call as it issues a new plea for the public to use 999 responsibly.

The caller dialled 999 twice, first to complain that their toilet was blocked and was flooding their home because the person who came round couldn't fix it, and then again 12 hours later to say that the person due to repair the toilet hadn't arrived yet.

Nottinghamshire Police said their busy control room handles thousands of 999 emergency calls each month and while the majority are made to request police support in genuine emergencies, 999 call handlers still receive a number of spurious and misplaced calls which delay them from dealing with the most urgent calls.

The caller contacted Nottinghamshire Police on 999 because their toilet was blocked

Superintendent Paul Burrows, from Nottinghamshire Police's Contact Management department, said: "The vast majority of the public understand that 999 is only for emergency calls but, despite the work we regularly do in the media, online and over-the-phone to explain to people how to use 999 responsibly, we do still receive a high number of misplaced calls to our emergency number.

“While some of the misplaced calls we receive range from honest errors of judgement to the more unusual, there is a serious point to be made here as every misplaced call our emergency call handlers receive has the potential to delay us from responding to genuine emergencies.

“All we’re asking is that people only call 999 in genuine emergencies and remember that there are other ways to contact us for less urgent enquiries, with the Nottinghamshire Police website - - offering advice on hundreds of policing and non-policing issues and the 101 non-emergency number also available 24 hours a day, seven days a week.”

Police advice for using 999 responsibly

Nottinghamshire Police have released details of the latest misplaced 999 call they have received

Please think before dialling and only call 999 when life is in danger, someone is seriously injured, someone is using or threatening to use violence, a crime is in progress, there is serious damage being caused to property or whenever else an immediate police response is required.

For all other non-emergency policing matters, please call 101 or visit the Nottinghamshire Police website – – for advice on how to deal with hundreds of policing and non-policing matters.

By not calling 999 when it’s anything less than an emergency, you can help to ensure Nottinghamshire Police’s team of emergency call handlers can be on-hand for when people really do need them.