Customer satisfaction boost for Nottinghamshire trams


The result of a passenger survey has given Nottingham’s tram network impressive customer satisfaction ratings of over 90 per cent.

The survey undertaken on behalf of Nottingham Express Transit (NET) in June, before the new tram lines were opened, showed overall satisfaction levels of 92 per cent for services on NET Line One.

It also revealed that the tram service continued to have a very high approval rating with 96 per cent of respondents saying they would recommend NET to their friends and family.

Phil Hewitt, Executive Chairman of NET concessionaire Tramlink Nottingham, said: “We are delighted the figures show that more than nine out of ten customers are satisfied or very satisfied with their journey.”

Mr Hewitt added: “These are really welcome figures bearing in mind the significant changes which have been made to our operations over the last few years and noting that the survey took place before we were able to open the new lines.

“Coupled with the results of a national survey, undertaken by Passenger Focus earlier this year, they demonstrate that NET is amongst the most popular tram networks in the country.”

He said: “We are never complacent however and we’re constantly striving to further improve the customer experience. Now that we have opened the expanded network to Clifton and Chilwell it is important that we maintain our levels of service to a whole host of new customers.”

The survey results will be outlined in a report to the Greater Nottingham Light Rapid Transit Advisory Committee next week.