Hope for pensioner who battled heating woes during big freeze

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A PENSIONER who has struggled with a faulty heating and hot-water system at her Hucknall home for TWO YEARS can at last start to look forward.

Hazel Shaw (79) has repeatedly suffered problems at her home on Plane Tree Court, off Broomhill Road.

During sub-zero temperatures last month, she had no heating at all, forcing her to decamp and stay with relatives at night.

But now the company Spirita, which manages the elderly people’s complex where Mrs Shaw lives, will start work on replacing the system next week.

Mrs Shaw and her son, Robert, have made several complaints about the problem. He even raised it through the pages of the Dispatch in 2010.

The eco-friendly system draws water from underground before heating it up.

Mrs Shaw says it was very difficult during the winter when the system broke down at least four times.

A spokesperson for Spirita said: “We take the health and wellbeing of our residents very seriously and apologise for the problems experienced by Mrs Shaw.

“We have visited the property a number of times to carry out repair work and fix the system. However, a range of issues, including faulty fuses, have caused the problems to persist.

“The system is now working and we have arranged to have it replaced next week in order to prevent these problems from happening again.”

OUR PHOTO shows Mrs Shaw at her home on Plane Tree Court — DISPIC NHUD12-0492-3.