Sutton: Royal Mail is changing postal deliveries

The changes are being phased in from this week and will see postmen and women using new delivery methods and adopting revised delivery routes in order to work more efficiently.

Royal Mail is writing to every address in Sutton about the changes, which will effect households, businesses and other organisations.

Under the new regime, postmen and women will continue to deliver in the morning, but also for a longer period during the day.

Many customers will continue to get their mail by lunchtime, but the time customers receive mail will depend on where they live on the new delivery route.

This may be later or possibly earlier than current delivery times.

A spokesman for Royal Mail said the changes are being made because of the dramatic changes in which we communicate with each other.

“Unfortunately, fewer letters are now posted every day and Royal Mail needs to organise its delivery routes to be as efficient as possible,” he said.

“We also deliver more larger items and so we are investing in new equipment to carry these items to customers even more securely.

“The new equipment also reduces the risk of injury to our postmen and women from carrying heavier mail bags.”

Customers with any queries can call Royal Mail’s Customer Services Team on 0845 601 1399.