Town surgery rated as ‘good’

The Om Surgery on Watnall Road in Hucknall.
The Om Surgery on Watnall Road in Hucknall.

A doctor’s surgery in Hucknall has won praise from a healthcare watchdog which gave it an overall rating of ‘good’.

The Care Quality Commission (CQC) carried out an announced inspection at The Om Surgery on 14th January, which has not previously been inspected.

Professor Steve Field, chief inspector of General Practice, led the inspection of the Watnall Road practise. His report said: “Patients expressed high levels of satisfaction with the care and service they received. They said that they were treated with kindness, dignity and respect and were involved in decisions about their care and treatment.

“Procedures were in place to help keep patients safe and to protect them from harm. The practice was accessible and well equipped to treat patients and meet their needs.

“The practice had an experienced and established staff team who ensured continuity of care and services.

“Staff felt valued, well supported, and involved in decisions about the practice. They were supported to maintain and develop their skills and knowledge to enable them to carry out their work effectively.

“The staff team were committed to improving the quality of care and services for patients. Systems in place to assess and monitor the quality of services and to drive improvements were being strengthened.”

However, there were areas where the surgery needs to make improvements.

The surgery was urged to review the recruitment policy and ensure all staff are competent by developing the induction programme, ensuring the health care assistant is competent to carry out all tasks and training staff to carry out chaperone duties.

Under new rules, health and care providers will have to display their CQC rating from 1st April 2015.