We do everything we can to beat the fraudsters

I AM writing to discuss the article that was included in the Dispatch last Friday (‘Beware Latest Phone Scams’).

At Ukash we are aware of scams of this nature but wanted the opportunity to explain the details of our product, educate our customers and the public to prevent further exposure to fraudulent activity of this kind.

Ukash is regulated by the UK Financial Services Authority (FSA) and enables consumers to use their cash online. Just like cash, if our customers are the only ones to have access to their unique 19-digit Ukash voucher code, only they can spend it.

From time to time, fraudulent activity occurs when individuals posing as any of a series of roles attack vulnerable consumers asking for Ukash as payment. We provide tips on our website http://www.ukash.com/uk/en/alerts/security-tips.aspx and post warnings of scams on our homepage and twitter feed @paywithukash as soon as we become aware of them.

We are appalled that scammers are targeting people to defraud their money and we are actively working with the authorities to close them down.

Our advice is that Ukash voucher details should NEVER be given to cold callers or doorstep sales people. The simple message is to treat Ukash with the same security as you would physical cash. Ukash vouchers should only be used to shop online at websites that are listed on www.ukash.com.

Anyone who believes they have been targeted should report it to the police and to Action Fraud UK in the first instance.

If they realise that they have been scammed they can also contact us directly via customer services and we will attempt to block the voucher code before it is used: http://www.ukash.com/uk/en/support/contact-customer-services.aspx.

I would be happy to give more detail about the steps we are taking to reduce the risk of fraudulent activity related to our product, and ways to raise awareness of Ukash in your area.


Chief Executive,