King’s Mill Hospital receives ‘positive’ rating in Care Quality Commission survey

The findings come from the eleventh annual survey of inpatient services and facilities by the Care Quality Commission.

Inpatients were asked what they thought about different aspects of the care and treatment they received at Sherwood Forest Hospitals NHS Foundation Trust.

Results have improved on 42 questions from last year and Sherwood Forest Hospitals scored better than other Trusts nationally for patients in the following areas.

Having enough privacy when discussing their condition or treatment

Receiving letters that were written in a way they could understand

Noting that hand wash gels were available for patients and visitors to use

Being offered a choice of food

Not ever being bothered by noise at night from other patients or hospital staff

Being given answers to all questions about their operation or procedure

Having clear written or printed information about medicines

Susan Bowler, Executive Director of Nursing and Quality for the Trust, said: “We are really pleased with these results and the feedback received from our patients - especially as this survey took place during a time of intense scrutiny for the Trust.

“The survey results provide valuable information about how patients perceive their experience of hospital care. The fact that our hospitals did so well is indicative of just how we are committed to continuously improving our services, and our staff are dedicated to providing the best possible care for patients.

“The results give the Trust an excellent foundation to continue driving the work that has been championed and progressed during 2013/14 and into 2014. This includes our new Quality for all values, which are our pledge to patients and colleagues - supporting our staff to provide the very best patient experience and outcomes.

“As pleased as we are that the Trust received these very favourable results, we are not complacent. There are areas identified by the survey which have similar scores to last year, so we will continue working hard to provide the best possible services to our patients”.

You can see the full results of the survey at http://www.cqc.org.uk/survey/inpatient/RK5.